Making an appointment
Book an appointment with a doctor or a nurse in advance. You can book the appointment by phone. In the first place, contact your health center. Phone numbers and addresses of public health centres you can find in the section CONTACT INFO TO PUBLIC HEALTH CENTRES.
If your case is urgent, call your health centre immediately in the morning at 8 am., when the health centre line opens. If you do not need urgent care, you can call after 10 am. You can also visit your health centre yourself to book an appointment.
When you call your health centre, an automated answering machine receives your call. Listen to the recording and follow the instructions. If you do not understand the instructions, just listen to the whole message until its end. A nurse will call you back soon.
The nurse will ask your date of birth and your personal ID number. Whether you call or visit a health centre yourself, the nurse will make an appointment on the basis of his or her assessment of your situation. The nurse will decide whether you need to see a nurse, a doctor or a physiotherapist. If the nurse assesses that your situation is urgent, you will have a visit on the same day. In other cases, you will need to wait for a visit, usually about a few weeks. An appointment with a doctor is not always necessary. Nurses can also well advise and give you instructions on how to treat your illness at home. A medical nurse can also help if you suffer from diabetes or high blood pressure when you need to have stitches removed or in other minor cases.
You can also visit a refugees’ reception nurse or an immigrants’ nurse during their office hours without an appointment. Contact information can be found in the HEALTH ADVICE section of this website.